Trading-partner management
Coordination of connection, testing and go-live steps for new trading partners.
Managed EDI operations
Keep Your EDI Operations Running. Keep Your Team Focused.
Hand over day-to-day EDI operations to MAP's expert team, from trading-partner connections and data flows to application maintenance and incident management.
- 30years of experience
- 150Melectronic messages / year
- 1,800+trading partners
- 18countries of operation
Reduce the operational workload
Manage the Work Behind a Running Integration.
EDI does not end once a connection is established. Onboarding new trading partners, changing document rules, failed messages, application updates and outage tracking all require continuous attention.
Managed Services transfers this day-to-day responsibility to the MAP team through a defined service model. Your internal teams can focus on their core work instead of chasing exceptions.
What does MAP take over?
Not Just One System, but the Entire EDI Operation.
The scope is defined according to your current architecture and responsibility boundaries. The MAP team runs day-to-day operations while critical decision points are shared transparently with your organization.
Data-flow and incident monitoring
Monitoring and handling failed messages, connection problems and transaction interruptions.
Mapping and change management
Controlled implementation of changes to document formats, business rules and integration mappings.
Application and infrastructure maintenance
Sustainable operation of EDI applications, connectivity components and related infrastructure.
Continuous service cycle
Operations That Monitor Continuously, Not Only After a Problem.
Every incident is recorded, its impact assessed, a resolution applied and an improvement step evaluated to reduce recurrence.
- 01MonitorFlow and service health
- 02PrioritizeImpact and urgency
- 03RespondResolution and communication
- 04ImproveAction that reduces recurrence
Impact on your business
Less Operational Workload, More Visible Service Quality.
Service continuity
EDI flows and critical incidents are monitored regularly; day-to-day operations no longer depend on individual people.
Predictable operations
Responsibilities, communication paths and service scope are defined from the start.
Traceable improvement
Incidents are not merely closed; recurring causes and improvement opportunities become visible.
Clear responsibility boundary
The Service Model Is Defined Together.
At the outset, the current EDI structure, connections, critical processes and expectations are assessed. The service scope, communication path and escalation route are then defined accordingly.
Share your current setupSets business priorities and decisions
- Critical processes and business impact
- Authorization and approvals
- Trading-partner priorities
Runs the defined operations
- Monitoring and incident coordination
- Technical implementation and follow-up
- Reporting and improvement recommendations
Talk to MAP
Let's Assess Your EDI Operational Workload.
Tell us about your current system, trading partners and the work that takes most of your operations team's time. Together, we can define the managed-services scope.