Tackling AI Bias: Ensuring Ethical and Unbiased Artificial Intelligence
Our Support Services
You can rely on our MAP solutions with innovative technologies that keep pace with changing market conditions, efficient business processes and our experienced support team.
MAP Support Advantages
Our Expert Staff
Take advantage of our long-term service and support experience based on successful work with thousands of customers.
Service Level Agreements
Our service and support options add flexibility and speed while meeting your requirements.
One Team Full Support
Map develops all your business processes, cares about your ideas, trains and supports you with a single team of experts.
Customer Support Center
Automatic Calling System
Detailed qualification according to defined operating parameters means easy monitoring and tracking of calls by automatic e-mail opening.
Multiple SLA Management
You can benefit from our 'Standard, Silver or Gold' levels according to your preferences, with guaranteed response times in every situation.
Expert Staff Support
You can get answers to all your questions from our experienced support operations team every weekday from 9.00 to 18.00.
Remote Support
You can solve all kinds of IT problems for your company and your employees remotely, instantly, using our secure and powerful support software that is compatible with any device, including servers.
Fast Solutions
Thanks to our experienced experts, you will experience fast detection and handling of errors as well as powerful solutions to performance issues.
Time Savings
You will have more time to drive your company's digital transformation.
Reduced Cost
By moving your support service to MAP, your operational costs are reduced. Remote Support service will be at a lower cost than with your own staff.
Live Support
We strive to provide better and faster service to all our users with our dynamic and experienced support staff. You can reach our live service for your requests and questions via phone, remote connection and on-site solutions
Servis Garanti Seviyeleri
MAP olarak, müşterilerinizin servis sağlayıcılardan beklediği hizmet düzeyini belirleyerek, sizlerle müşteriler arasında yapacağınız Hizmet Seviyesi Anlaşması kısa adı SLA ile, hizmet türü ve kalitesine ilişkin beklentilerinizi listelemenin ötesinde, gereksinimlerinize de çareler sunuyoruz.
If You Have a Need or Question...
If you have questions or need help with our solutions, our support team is there for you – by phone, email or call center.